Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
...React Native Developer Sunnyvale, CA (2 Day Hybrid/Week) 12 Month Contract Job Description. 7+ years of professional experience in software development. 5+ years of experience with React Native. 5+ years JavaScript experience. Strong...
Sterile Processing Technician Location Madison, WI : It's more than a career, it's a calling. WI-SSM Health St. Mary's Hospital - Madison Worker Type: Regular Job Summary: Inspects, assembles and evaluates all surgical instruments and instrument sets to ensure...
Job Details Description Full time Housekeeper at Adams Place Duties Adams Place is looking for a FULL TIME Housekeeper to join our team working days who is able to deal tactfully and effectively with patients, families, fellow employees and visitors. The...
Class A Class A CDL Drivers - Choose Dedicated, Local, Regional, or OTR JobCompany Driver or Owner Operator - whether you want maximum miles from OTR or maximum hometime from local, dedicated, or regional, you'll find Atlanta's best truck driving jobs in less than 30...
...Impact Workforce Solutions is hiring for Pallet Builders with manual and clerical inventory support in processing cartonsin Reno, NV for a leading national department store and online retailer. Impact is proud to offer an industry leading benefits and wellness package...